There was a time when change was considered like instability and to be avoided at all cost, remember the old saying: “ If it ain’t broke don’t fix it ”. In the eighties, studies of Japanese manufacturers by Deming created a new trend. The concepts of lean manufacturing and continuous improvement showed us that change has become a necessary evil. Today, change is an opportunity to improve and use the logic of profitability, followed by any business.
A phase of imbalance towards to a better future
Any changes will automatically generate a phase of imbalance. This imbalance can lead to reluctance, especially when people are not consulted, informed and managed diligently. We must also take into consideration people’s habits and body memory, which is the most powerful.
Consultation and clear objectives will rally the troops to go through any changes
Before you even think that a change would be beneficial, you must first clearly define the company objective. Once this step is done, then it is possible to identify opportunities to improve. A multidisciplinary team, without formal hierarchy, will allow your colleagues and staff to assist you in this quest. People who work on the floor are able to identify the loss of values and offer you solutions to solve them. Subsequently, the evaluation of these solutions and the ultimate choice should also be done as a team. Finally, planning, implementation, control and adjustments may be made by managers in collaboration with employees. The goal is to bring change while reducing the reluctance to make your company grow. Effective communication and mutual respect will help you to reach your goal.
Caroline Cholette, M.B.A
Director of Business Development
” La résistance au changement : synthèse et critique des écrits ”
Article produced by Céline BAREIL, Associate Professor, Department of Management, HEC Montreal.
Article # 04-10 – August 2004
Joannie Rochette :
Like this post? Subscribe to my RSS feed and get loads more!